Set up Intercom as a live Customer Support Channel on your website

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Enhancing customer support and boosting user engagement are vital for any online business. Integrating Intercom with your website using Bit Assist offers a powerful solution for live customer support. This integration facilitates real-time communication with your website visitors, enhancing their experience and driving customer satisfaction.

Here’s a step-by-step guide to integrating Intercom as a live customer support channel using Bit Assist:

Setup a Channel

To add Intercom to your website using Bit Assist, first create a new widget or edit an existing one. If you already have a widget, simply click on the Edit option to integrate Intercom into it.

Set up Intercom as a live Customer Support With Bit Assist - Edit Widget

Click on add channel to add the support assistant of your choice.

Set up Intercom as a live Customer Support With Bit Assist - Add Channel

Search for and select your preferred channel from the available options in the channel popup.

Set up Intercom as a live Customer Support With Bit Assist - Search and Select Intercom

Channel Title: Set an appropriate Channel Title, which by default is “Intercom.” This title serves as descriptive text to inform visitors about the channel.

Set up Intercom as a live Customer Support With Bit Assist - Title

Make Sure to add the Intercom script to your website.

How to Add the Intercom script to your website

Log in to Intercom: Start by logging into your Intercom account.
Access Settings: Click on the Settings option located at the bottom of the left sidebar.
Select Channels: In the left sidebar, navigate to Channels and select it.
Choose a Channel: Pick the channel you want to integrate. For this example, select Messenger.
Go to Install Section: Within the Messenger settings, find and click on the Install section.
Choose Installation Method: Under “Choose how to install Messenger,” select the Code Snippet option.
Configure the Code Snippet: Select Website visitors without logins under “Configure your code snippet.”
Copy the Script: Switch to the Basic JavaScript tab and copy the provided script.
Insert the Script into Your Website: Access your website and paste the script into the body section of your website’s HTML.
Use a Plugin for Simplicity: If you prefer, use a third-party plugin to insert the script. For this demonstration, we used a third-party plugin to accomplish the integration.

You can also upload and set a custom image to personalize your widget’s appearance.

Set up Intercom as a live Customer Support With Bit Assist - Custom Image

With this Hide after office hours feature of Widget Options, You can organize your office time by enabling the Hide after office hours option. You have to upgrade to pro to use the feature.

Set up Intercom as a live Customer Support With Bit Assist - Hide after office hours

With this Channel show on feature of Widget Options, you can now afford to hide or show channels on mobile and desktops as of your choice.

Set up Intercom as a live Customer Support With Bit Assist - Channel Show On

Now save the channel by clicking the Save button. Then you will see a successful channel-created message.

Set-up-Intercom-as-a-live-Customer-Support-With-Bit-Assist-Save

Set-up-Intercom-as-a-live-Customer-Support-With-Bit-Assist-Channel-Created-Successfully

Set-up-Intercom-as-a-live-Customer-Support-With-Bit-Assist-Success