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Privacy Policy | Bit Assist

At Bit Apps, your privacy is a top priority. We are committed to protecting your personal information and respecting your rights. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website (bit-form.com, bitapps.pro ), purchase our products, or explore our demo site (towp.io).

We comply with applicable privacy regulations, including the General Data Protection Regulation (GDPR) for users in the European Union and the California Consumer Privacy Act (CCPA) for users in California.

By using our website, plugins, or services, you agree to the practices outlined in this policy.

Table Of Contents

1. Information We Collect

Personal Data

We may collect personal information such as your name, email address, phone number, and other contact details when you use our services.

Usage Data

We also collect data on how you interact with our website and plugins, including your browsing activity, clicks, time spent, and how you use the plugins.

Cookies and Tracking Technologies

We use cookies, including affiliate tracking cookies, to remember your preferences, analyze usage, and manage referral programs.

Data from Newsletter Sign-Up

When you subscribe to our newsletter, we collect your email address to send product updates, bug fixes, new integrations, and announcements about new plugins. You can unsubscribe at any time.

Data from Account Creation

When you purchase a plugin, we collect your email address and username to create your account, manage your license, provide updates, and offer support.

Data from Installation and Activation

During plugin installation or activation, we may collect technical information to ensure compatibility and proper functioning, including:

  • Server Information: server software, PHP version, MySQL version
  • WordPress Information: memory limit, debug mode status, locale, version, multisite status
  • Theme Information: active theme slug, name, version, URI, and author
  • Additional Data: IP address, whether the site is a local installation, skipped status, and plugin-specific configuration (e.g., flows, triggers, errors)

2. Legal Basis for Processing (GDPR)

For EU users, we process personal data based on:

  • Contractual necessity: providing licenses, updates, and support
  • Legal obligations: complying with VAT, tax, and accounting requirements
  • Legitimate interests: improving plugins, preventing fraud, maintaining security
  • Consent: sending newsletters, marketing emails, or collecting emails via the towp.io demo site

3. How We Use Your Information

We use your data to:

  • Deliver plugin functionality and updates
  • Provide customer support and resolve issues
  • Send account-related notifications and important service updates
  • Send marketing emails and product news if you opt in
  • Analyze usage for product improvement
  • Ensure compliance with legal requirements

We will never sell your personal data.

4. Payments, VAT, and Digital Purchases

All payments are securely handled by Paddle, our authorized payment provider and Merchant of Record. We do not store any of your credit card information. Paddle only shares essential transaction details with us, such as your name, email, and license information.

Prices listed on our website include VAT or other taxes where required. Paddle is responsible for calculating, collecting, and remitting VAT/taxes according to local laws. Businesses with a VAT registration can enter their VAT ID during checkout to receive a proper invoice. For more information, please refer to Paddle’s Privacy Policy.

 

5. Demo and Trial Environments

Our demo site, towp.io, lets you test plugins before making a purchase. We may collect technical information such as your IP address and browser details. If you provide your email, we may use it to send product updates and marketing messages. You can unsubscribe at any time.

6. Third-Party APIs

Bit Apps plugins may use third-party APIs to integrate with services like CRMs, email platforms, or payment processors. The data retrieved through these APIs is stored only within the WordPress site where the plugin is installed, specifically in its MySQL database.

We do not disclose, send, or process this data outside your website, nor do we store any connected API data on our servers. Any usage data collected by third-party APIs is subject to their own privacy policies. We recommend reviewing those policies when using integrations.

7. Cookies and Affiliate Tracking

We use cookies to enhance your experience, analyze site performance, and support our affiliate program. When you click an affiliate link to visit our site, a cookie is stored to ensure affiliates receive proper credit for referrals. These cookies do not contain any sensitive personal information. For more details, please see our Cookie Policy.

8. Google Ads

We use Google Ads to promote Bit Assist across the web. Google may display our ads on various websites and platforms, and may use cookies or other tracking technologies to serve ads based on your past visits to our site. These cookies help Google understand your interests and show you more relevant ads.
Any data collected through Google’s advertising cookies and identifiers is used in accordance with both Bit Assist’s Privacy Policy and Google’s Privacy Policy. This Privacy Policy covers our use of cookies and advertising data in connection with Google Ads.

9. Sharing Your Information

We may share information with:

  • Service providers, such as hosting, analytics, and email tools, are under confidentiality agreements.
  • Legal authorities, if required by law or to protect rights and safety.
  • Business partners in the event of mergers or acquisitions, with safeguards in place.

We do not sell your data.

10. Protection of Information

We employ organizational, physical, and technical safeguards:

  • Organizational Controls: Employees are trained in data privacy, and a designated officer oversees compliance.
  • Physical Safeguards: Only authorized staff have access to storage areas. Data backups are performed regularly.
  • Compliance Monitoring: Regular audits are conducted to identify and address security weaknesses, ensuring our practices remain in line with evolving laws.

11. Data Retention

We keep your personal and license information only as long as needed for support, legal, or accounting reasons. Usage data may be stored in an anonymous form. You can request to have your data deleted unless we are legally required to retain it.

12. Your Rights

You have rights over your data, including:

  • Access: Request a copy of the personal data we hold about you
  • Correction: ask us to fix incorrect or outdated details
  • Deletion: Request the removal of your data when no longer needed
  • Opt-out: stop receiving marketing communications at any time
  • Portability: Request a machine-readable copy of your data
  • Withdrawal of consent: unsubscribe from marketing or revoke previous consent

Contact us at support@bitapps.pro to exercise these rights.

13. Security

We take security very seriously. Any vulnerabilities are fixed promptly, and we work with Wordfence, Patchstack, and trusted CVE authorities to track and reduce risks. All data is encrypted during transfer (SSL/TLS), access is restricted, and we follow the best practices in plugin development.

We also support responsible security research and coordinate with recognized CVE authorities to ensure timely disclosure and resolution of confirmed vulnerabilities. As a token of appreciation, researchers who responsibly report valid security issues may receive a free Pro plugin license.

 

14. Support Policy

We are committed to timely and effective support.

  • Availability: Saturday to Thursday, 9:00 AM – 6:00 PM (Friday is off)
  • Response Time: Most inquiries are addressed within 1–2 working days
  • Holiday Observance: Response times may be longer during national holidays or in the event of government-imposed internet restrictions

15. Children’s Privacy

Our products are not designed for children under 16. We do not knowingly collect data from minors. If such data is found, it will be deleted promptly.

16. International Data Transfers

As we serve a global audience, your data may be stored or processed outside your home country. Safeguards are in place to ensure compliance with GDPR and other applicable laws.

17. Report Security Vulnerabilities

If you discover a vulnerability in our plugins or services, report it responsibly to support@bitapps.pro. We act quickly to investigate and resolve security issues.

18. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted here with a new “Last Updated” date. For major changes, we may notify you directly.

19. Contact Us

If you have questions or concerns about this policy, please reach out

Bit Apps Privacy Team
Email: support@bitapps.pro
Website: https://bitassist.co/

At Bit Apps, we do not just build WordPress plugins; we build trust. Your data will always be handled with respect, security, and care.

Updated at: 01-11-2025